Unlike many clock shops,we operate an "open shop". When you come into our shop, there is no curtain behind a check-in counter to hide the "wizard" or "mystery shop". You not only meet one on one directly with the person responsible for repairing your clock, you can see all the work we have in process, walk around & observe clocks in various stages of repair & testing. I feel this gives our customers a sense of security knowing their clock does not leave our shop to points or persons unknown.
Steve Woodruff, Horologist and Owner/Operator of Clock Country
6110 Milwee St Suite B Houston TX 77092 US | +1.7136825780
From the owner, Steve Woodruff:
"With a background in machining, mechanical engineering, quality control & customer service, I went to work in November 1984 with my father-in-law, Charles McCreary operating "McCreary's Clock Country". Charles had started the business in the late 70's in an air-conditioned two car garage in NW Houston, taking over operations of another clock service in 1981 operated by Clarence Schraeder. Charles was kept busy performing in-home service calls & delivering new grandfather clocks for many major dealers in Houston including Clocks Incorporated, Ethan Allen, Finger's Furniture, Foley's, J.C. Penny's, Brittan's, Sunnyland, Robert Joseph Interiors & many others. With those deliveries came repairs of older clocks from those customers & I managed the repair shop operations.
By 1986 we found ourselves in high demand as an independent (non retail) authorized service center for Herschede, Colonial, Sligh, Trend, Hamilton, Pearl, New England, W.K. Sessions, Seth Thomas, Emperor & several other smaller companies. By 1993 the business had outgrown our old location, we moved operations to our current location inside Milwee Industrial Park with 1500 sq feet of shop space. The security & low profile of such a location offered cost savings to our customers over a standard "store front" retail location. In 1998, I took over ownership of the company, modernizing our operations to handle the increased demands for service & repair and have since expanded to 3000 sq feet.