Q: "Can you clean & oil my clock in my home?"
A: No clock professional can truely "clean" your clock in your home. Proper cleaning can only be performed by disassembling the clock mechanism & total immersion in a chemical solution in an ultrasonic machine, it's a smelly & sometimes nasty process. There are limits to "in-home service", mostly routine oiling & adjusting of floor clocks, most of which are built to be serviced on site. Most wall & mantle clocks are not built this way & the mechanism must be completely removed to be serviced properly. That type of work is better suited for our shop bench where we can do a more thorough & efficient job than we can do on your kitchen table.
Q: "Can you tell me how much it will cost to repair my clock if I describe what is wrong with it over the phone?"
A: In almost all cases the answer is no. We need to inspect the clock mechanism to find the true cause of the problem. There are too many variables to list as to why a clock may not be performing properly to answer sight unseen. Even if you think something is broken & can see it, there may be other damage as a result. Type, age, use, previous service (or lack thereof) all have to be considered in determining the condition of your clock mechanism & what is required to repair it. I give free in-shop estimates on clock repair when you make an appointment to bring it in, otherwise, we schedule service calls to your location on floor clocks (clocks too big to place into your car).
Q: "I wound my clock too tight & now it wont work"
A: You rarely can wind a clock "too tight". Clock weights can only go so high on a floor clock & mainsprings need to be wound fully in order to make the clock run its full operating period. This term is likely a holdover from a watch term used to describe someone who broke their watch mainspring while winding. If you can't wind your clock, something else is wrong mechanically. If you broke your mainspring while winding, you WILL know it & unfortunately feel the effects of it!